Property: 1 |
Cleaning: 1 |
Host: 1 |
Location: 1 |
Price/Quality: 1
Terrible experience in this bed and breakfast. The rooms are in unhygienic conditions, very dirty, non-functioning bidet, no breakfast service, only a small table with coffee at the entrance which was sometimes missing in the mornings.\n\nI stayed with my mother, a 75-year-old who was about to undergo surgery at the nearby Villa Erbosa clinic. The room had no heating and was cold for three days, contrary to what was indicated on the website. When I asked for an electric heater to take a ten-minute shower, I was told there were no heaters. Furthermore, on the morning my mother was supposed to be admitted, there was no hot water and she couldn't shower, which she absolutely needed.\nWhen I asked to have a hot shower, I was told it was my fault if there was no water and that the water heater would recharge after three hours. No alternative was provided (another room to shower, for example) and when I asked for a solution, the response was "the solution is for you to go to a hotel and shower there". Initially, I was told that I wouldn't have to pay for the current night if I left, but then, when settling the bill, the owner changed his mind and said "no, you also have to pay for that night". I don't like to argue, so I paid and left, but I truly have never encountered such people before.\n\nThe result was that I had to take a 75-year-old person, who can't walk, to the hospital two hours early, in a torrential rain, without a shower, 24 hours before a very delicate surgery.\n\nThe previous night, there was a very concerning incident that alarmed all the guests of the bed and breakfast: endless screams, noises of broken things by a guest with evident issues. When the people I know and were there asked for explanations, evasive answers were given. Certainly, it's not a safe place for women alone accompanying family members for surgery.\n\nI repeat, one of the worst places I have ever stayed in. I recommend the hotel nearby, which has a similar price, with a service worthy of the money spent.
stayed from 04/19/2024 to 04/22/2024