Cancellation conditions (except for non-refundable rates)
The penalty varies depending on the time of cancellation - from time of booking to 16 days before the check-in date, no penalty is charged; - from 15 to 4 days before the check-in date, you will be charged a penalty of 40% of the total cost of the booking; - from 3 to 1 days before the check-in date, you will be charged a penalty of 70% of the total cost of the booking; - A penalty of 100% of the entire cost of the stay is applied for failure to show or cancellation on day of arrival;
Payment terms
Balance to be paid at check-in For non-refundable discounted rates, when the facility requires it, the guest must pay in advance as indicated to complete the booking. Payment is not refunded in the event of a cancellation.
Rules of the house
Check-in time must be agreed in advance Check-out before 10:00 AM- If you're late you may be charged for an extra night For a booking including breakfast, breakfast is served from 8:30 AM to 11:00 AM Municipal tax of €5.50 per person per night is applicable up to 7 consecutive days maximum. Children aged under 12 do not pay municipal tax Fresh towels every 3 days Fresh sheets every 3 days Extra towel changes, if requested, cost €8.00 Extra sheet changes, if requested, cost €8.00 Rooms are cleaned every 1 days. To allow staff to clean, we recommend leaving the room at 9:30 AM Final cleaning is included in the price No meal preparation allowed in rooms No guests allowed in rooms
Pets
Please contact the host before booking if you are traveling with pets
Parking is quite practical as it is just below Casa Rovai. Location is great, a couple of hundred yards from the famous Domo and very close to other key historical sites. Welcome and service was good. It is a quite area so we could relax and sleep easily.
We felt really welcome at this place.
A home in a beautifull city, nearby everything, so we could walk all the time and feel what it's like to live here.
Stefania was very friendly and helped us a lot.
I'm sure I will be back here!
stayed from 03/18/2017 to 03/20/2017
The answer from the host:
Hello Joris, many thanks for your feedback.
I hope to welcome you again.
Best,
Stefania.
We arrived late around 9:30 pm. We still had a person waiting for us.
There was a lot of confusion about which rooms as room we were alloted had already been occupied. After serveral calls to owner the lady at front desk showed us our room. My daughter wanted to use a restroom and she kept inssisting that we first get our room and then use the restrroom altough there was one right in the lobby. She allowed my daughter to use it only after she was unable to reach the owner.
Very business like.
This is an old place. The room was spacious but has no mini bar. Was minimal. Little disappointed after the reviews I read and pictures I saw.
The location was very convenient.
stayed from 06/27/2016 to 06/28/2016
The answer from the host:
Dear guest, thank you for your comment.
Indeed you are right when you say that you had to wait a few minutes before the room was assigned since thanks to a last minute booking for a lower category room we have been able us to offer an upgrade to a superior room, larger and with beautiful frescoes, which you are sorry you did not appreciate.
The room has no minibar, as you can read on our website that does not mention the mini bar between the room services, the description of rooms and services is detailed to enable our guests to consciously choose to stay with us.
With regard to the bathroom we could not allow your daughter to use it just because it was a bathroom of another room to which access was outside the room itself.
During every day of the stay we offered our assistance, including the organization of tours and activities that you wanted to do, and all the needs that you have expressed no grasping any sign of dissatisfaction.
If you would have shared with us your concern we would be pleased to make further efforts to make your stay eben better.
However we hope that you enjoyed your holiday in Florence.
Reception staff.
Petit déjeuner réduit au strict minimum: un café une vienoiserie... dans un bar proche.
B&B ? ?
La chambre est spacieuse, très agréable et très bien située.
Siamo stati nel Soggiorno la Pergola per il ponte dei Santi a novembre, siamo stati accolti da Massimo, gentilissimo e molto disponibile.
La struttura si trova a due passi dal Duomo, posizione perfetta per spostarsi a piedi e ben servita con i mezzi. La camera spaziosa e pulita. Abbiamo aggiunto la colazione, che viene servita in un bar vicino al b&b che comprendeva spremuta d’arancia, yogurt, macedonia di frutta fresca, una brioche a scelta e una bevanda a scelta, ottima e abbondante. Se dovessimo tornare a Firenze torneremo sicuramente qui!
Casa Rovai è un'ottima struttura presso la quale soggiornare a Firenze. L'accoglienza da parte del personale è impeccabile! Si trova poco dopo dietro il Duomo in una via assolutamente non trafficata e la nostra stanza dava su dei cortiletti interni silenziosissimi che ci hanno fatto dormire benissimo. Il personale è stato gentilissimo dall'inizio alla fine. La colazione è all'italiana quindi prevalentemente dolce e molto abbondante. Non riesco a trovarne dei difetti.
Ho soggiornato in questo B&B per due notti, mi sono trovato molto bene e lo consiglierò di sicuro, personale sempre disponibile, camere belle, spaziose e pulite.