Property: 3 |
Cleaning: 5 |
Host: 3 |
Location: 7 |
Price/Quality: 1
My review is unfortunately negative. We found out that the B&B is located on the 4th floor without an elevator 2 days before departure, we thought it's not a problem, but unfortunately we are talking about a 4th floor of an ancient building, so it's equivalent to about a 6th floor of modern buildings. We already knew that the mezzanine has a low ceiling and the owner tells us that, since we are using the holiday bonus, we could choose another room. We said no, but we didn't know that when we arrived in the room there was an astonishing smell of mold, we had to keep the window open. Not to mention the bathroom where an impressive stench came out, but it doesn't end there... the most absurd thing is that for a week we had a hard time taking a shower, not to mention the shampoo since the water came out very cold, it warmed up only after 5/10 minutes depending on the days, but it always remained cold and let's not talk about the water pressure in the shower, practically non-existent. I would like to see the owner taking a shower like this... When we reported the problem to him, he replied that it is normal since we are on the 4th floor and there are other tenants in the building who take showers and use the water. In all this, I also asked a couple of tenants if they had the same problem, they replied no. The price compared to the room was expensive, the only thing that was good was the little terrace, the most beautiful part of the entire apartment. The location in terms of proximity is great because you are close to the whole historic center, even though we had to ask to find it because there is no indication of a B&B in that alley. Breakfast, due to Covid, was not provided, although for the price we paid they could have made some agreement with a nearby bar, thus providing a better service to the customer. I wouldn't go back and I wouldn't recommend it.
stayed from 07/13/2020 to 07/18/2020
The answer from the host:
Caro signor Sega
La sua fantasia sfiora quella del miglior Fellini.
Spieghiamo le cose come sono andate: appena lei è arrivato nonostante non pagasse niente con il bonus vacanza (per cui il prezzo di cui parla lei non so che cosa si riferisca), aveva prenotato la camera più economica poiché non voleva aggiungere neanche 1€ al di fuori del bonus gratuito vacanza.
Lei ci ha chiesto di avere un'altra stanza chiaramente senza pagare nulla di differenza.
Per cui con il bonus vacanza gratuito lei avrebbe voluto avere la suite facendoci capire chiaramente che ci avrebbe fatto una buona recensione in cambio.
Il suo agire è inqualificabile.
Le auguriamo una vita più onesta.