Property: 5 |
Cleaning: 9 |
Host: 7 |
Location: 10 |
Price/Quality: 3
| Breakfast: 2
Establishment is not suitable for people with reduced mobility.
Places cleaned daily.
Location of the b&b has a perfect location in the city center of Rieti.
Owner of the building, Ladys in charge of the b&b and cleaning lady did they best I think to give us the best service over the week, even though there was a small language barrier. Owner is helpful, available, and friendly. Thanks for the flowers.
Unfortunately the reservation was for 2 room one with any bed and second with 2 single beds. That was not what we got. We had to wait the next day to get two separate beds, after 15h travel that's not something you expect for 60€ per night.
Room with TV and fridge but no kitchen and, the other with "kitchenette ".
The facts that the furniture is mismatched, like the dishes, plus the trace furniture on the walls which gives an average look to the room, shower not so new, do not fit with the website photos and the price.
However bedding (very good mattress) and toiletries were of very good quality!
We had 2 days with cold showers, due to possible run out of warm water (other customers already done with their shower time) and the turn off of the general boilers. Meaning that the heaters was cold over the night only moment you are really in your room. strange things was that in our room the last 3 days we had normal heating but my father (in the second room) had none even with thermostat at 5. The heater kept cold, like his part of the building was turn off. That would have been "acceptable" as we know that energetic bills are currently crazy but not for 60€ the night.
As per description "Abundant breakfast". The place has an agreement with the bar around for breakfast: one hot drinks (coffee/cappuccino) + one croissant. (3 coffee 3 croissants 15€/days to expensive)
That's more like afternoon snack than correct/normal breakfast. Definitely not what we was expecting at all.
This option is also not for person with reduced mobility.
More realistic description of the B&B will be better.
Following the reply of the structure I will add the message of the onwer for the booking, the bed request was the main point of the reservation and not an unknown details but they didn't follow up the reservation:
Booked Camera Doppia
"B&B E Casa Vacanze La Camelia
Salve
Quindi per tuo padre possiamo fare una matrimoniale uso singola e per te e la nonna una doppia con due letti separati
Può andar bene?
Volevo anche comunicare che la colazione dopo Covid non si fa più all intetno della struttura ma nel bar vicino a p. zza Cavour
È un problema?
Saluti
Giuliana
2 nov. 2022 ore 19: 31".
stayed from 12/30/2022 to 01/05/2023
The answer from the host:
Goodevening Miss Durelle,
thanks for your review.
First, the rooms were the same that you booked. you hadn't booked a room with two single beds, otherwise we would have given it to you right away, because it was available. In fact, the next day we satisfied your request to change rooms. As for the heating, the radiators were on all day, they turned off only in the evening.
As for the breakfast, in Italy we generally have breakfast with cappuccino/coffee and croissant, this is the meaning of "Italian breakfast". Furthermore, we are sorry you weren't able to take advantage of it but we gave you back the difference paid, without problems.
We remain at your disposal for further clarifications and we wish you a good evening.