Cancellation conditions (except for non-refundable rates)
You may cancel your booking up to 5 days before the check-in date. In the case of failure to show or late cancellation, the deposit or advance payment will not be refunded
Payment terms
Balance to be paid at check-in For non-refundable discounted rates, when the facility requires it, the guest must pay in advance as indicated to complete the booking. Payment is not refunded in the event of a cancellation.
Rules of the house
Check-in from 3:00 PM to 11:30 PM Check-out before 11:00 AM- If you're late you may be charged for an extra night For a booking including breakfast, breakfast is served from 7:30 AM to 9:30 AM Municipal tax of €1.50 per person per night is applicable up to 10 consecutive days maximum. Children aged under 14 do not pay municipal tax Fresh towels every 2 days Fresh sheets every 3 days Extra towel changes, if requested, cost €20.00 Extra sheet changes, if requested, cost €25.00 Rooms are cleaned every 1 days. To allow staff to clean, we recommend leaving the room at 10:30 AM Final cleaning is included in the price Extra room cleaning is available at a cost of €20.00 No meal preparation allowed in rooms No guests allowed in rooms
Pets
Conditions for pets staying in this facility: - Dogs of small size (short-haired) by prior agreement with the host - Well-behaved, not aggressive or noisy, kept on a leash, pets may not sleep on beds, pets may not be left alone at the facility, pets should be with owners at all times - A daily cost of 10 € is due per pet - Pet damage deposit: 50.00 €
None of the "I liked the property because" categories fit for us. The Hotel 19/21 location was good for us since it was walking distance to the beach, restaurants or groceries, and the train station. Monica was very helpful from our arrival in getting us food/wine right away since we arrived late on a Monday and apparently local restaurants were closed. She was also great when we tried to book a car rental or find other excursions. Breakfast was very basic with no hot food so perhaps providing a cooked breakfast would improve the value. However, on our departure early morning before the kitchen opened, we were surprised with 2 take-away breakfast baskets of donuts and dry toast with various spreads and juices which was appreciated.
Too bad I had to leave after just one night (subsequent bookings). Everything is top-notch at this hotel. Very welcoming, friendly staff. No problem keeping my bike safe for the night. Great breakfast.
Very clean structure with very comfortable beds, new and well positioned, both to reach beaches and many nearby cities to visit, excellent value for money maybe also because it opened a few days ago, very welcoming manager and staff full of attentions, with useful tips to visit the area, breakfast without words abundant and of quality. I hope to be able to come back.
stayed from 08/12/2021 to 08/24/2021
The answer from the host:
Gentilissimo Signor Brevi,
la ringraziamo per il suo feedback positivo, ci fa piacere sia stato tutto di suo gradimento. Un caloroso saluto a sua moglie.
Cordialmente
Staff Hotel 19/21
Beautiful well-furnished property with a quality restaurant. Excellent breakfast and administrative management.
stayed from 04/29/2022 to 05/01/2022
The answer from the host:
Gentilissimo Signor Di Donato
La ringraziamo per il feedback positivo.
Siamo lieti di sapere che è stato tutto di Suo gradimento.
Cordiali saluti,
Staff Hotel 19/21
Very nice and brand new hotel, very kind staff, shame about the poor breakfast, at 9.15 the croissants were already finished, then it is quite serious that there is no orange juice in a hotel in Sicily.
stayed from 04/22/2022 to 04/24/2022
The answer from the host:
Gentilissimo Signor Musso
La ringraziamo per il suo feedback positivo.
Per quanto riguarda la colazione , la spremuta d'arancia non può mancare in Sicilia e viene preparata al momento su richiesta per non far perdere i valori nutritivi che essa ha. Mentre per quanto concerne i cornetti , di solito le colazioniste rimpiazzano sempre i cornetti proprio per evitare che si finiscano e perchè sono più piacevoli da consumare caldi e fraganti. Solleciteremo per sapere perchè quel giorno erano già finiti.
La ringraziamo ancora per aver scelto di soggiornare nella nostra struttura
Cordiali saluti,
Staff Hotel 19/21
The structure is located in a very convenient position to go to the nearby beaches. New and very clean, the room was very comfortable, tastefully furnished in a modern way, equipped with a spacious bathroom and a small balcony (very useful for drying swimsuits and beach towels). The staff was more than kind, the bed very comfortable, the breakfast very rich. The only flaw was the organization of breakfast: in Covid times the division into time slots was a great idea, but then no one checked at the entrance, so the feeling was that many people were sitting at the table in the morning. Overall an excellent structure, which I will keep in mind for my next stays in Pozzallo. Recommended.
stayed from 08/21/2021 to 08/22/2021
The answer from the host:
Gentile signora Dugo,
La ringraziamo per la sua recensione positiva. Siamo felici di sapere che ha apprezzato il suo soggiorno presso la nostra struttura.
Per quanto riguarda la colazione ci dispiace che abbia avuto questa sensazione. In pieno rispetto delle normative vigenti abbiamo appunto organizzato la colazione su due turni (9 camere per turno con una pausa di mezz'ora tra i due turni per le operazioni di pulizia e sanificazione) e le operazioni di controllo sono effettuate dalla reception. In altissima stagione e con l'hotel interamente occupato sono da considerarsi almeno 20 presenze a turno in sala colazione.
RingraziandoLa ancora e con la speranza di poterLa ospitare di nuovo in struttura porgiamo cordiali saluti.
Staff Hotel 19/21.
Simply perfect, new hotel, top management, great location for the sea but also for touring the Sicilian places, very abundant and beyond breakfast, very kind staff and attentive to please the customer in everything. Exceptional cleanliness.
stayed from 08/23/2021 to 08/27/2021
The answer from the host:
Gentilissimo, la ringraziamo per il suo feedback positivo. Siamo felici di sapere che ha apprezzato il suo soggiorno presso la nostra struttura. Cordiali saluti, staff Hotel 19/21.
ilenia rated this property but he didn't leave any comment
stayed from 08/13/2021 to 08/15/2021
The answer from the host:
Gentilissima signora Aranzulla. Molte grazie per il suo feedback positivo. Siamo orgogliosi di sapere di averle offerto un piacevole soggiorno presso la nostra struttura. Cordiali saluti, Staff, Hotel 19/21.