Property: 4 |
Cleaning: 6 |
Host: 2 |
Location: 10 |
Price/Quality: 5
The place is strategic and very convenient for those arriving by train, but there is still much to improve. The room is complete with everything, clean and tastefully furnished, nothing is missing even in the bathroom, but the sink urgently needs to be replaced, as beautiful as it looks in design but very uncomfortable to use: when you use it, you end up showering as the fountain is positioned too high compared to the sink. What's the point of online check-in if we were asked several times to send the document via WhatsApp? The term B&B implies Bed and Breakfast, which does not exist, unfortunately it is only specified in the room description. We asked to leave our luggage in the morning and it was allowed, a service that is obviously much appreciated. However, the owner made it clear that she had to be present to take possession of the room, so to facilitate her, having another check-in at 18:00, we scheduled an appointment at 17:30. Unfortunately, we had not considered the tiredness and the 40 degrees outside. Therefore, in the early afternoon we tried to contact the property to enter earlier, but there was the answering machine, and despite leaving more than one message, we waited over an hour to be told that we could enter remotely. No one explained to us how we could enter. We recommend, given that we have been working in hotels for almost 30 years, to send a message with access instructions at the exact check-in time to avoid any misunderstandings. In the kitchen, provide clear instructions for using the coffee machine, the capsule insertion must be done by sliding the upper panel to the right, not lifting it, specify the color of the capsules and their corresponding type (decaf, ginseng, etc.), use wooden sticks to stir the coffee (there were only 2 unhygienic steel spoons in the drawer. Cleaning the fridge daily was really dirty with crumbs and bits of cheese inside. Also, we wondered what the kitchen was for since breakfast was not served. One last note on the bathroom air freshener, it's too strong and disturbs sleep. With the luck of having a windowed bathroom, there is no need to use it. And remember to write on the site about the tourist tax payment, even though we all know it must be paid (the rate varies from city to city), you must specify the rate and payment method. Accept this review as advice rather than criticism, as the place is full of potential that has not yet been fully exploited.
stayed from 08/19/2023 to 08/20/2023