Property: 6 |
Cleaning: 6 |
Host: 3 |
Location: 6 |
Price/Quality: 3
Solo traveler for study reasons. Towards me, the owner was from the very beginning a person who was not very receptive, both in terms of hospitality and in terms of accepting suggestions that could improve the services offered to customers. On the evening of my arrival at the B&B, the owner informed me that electronic payment using the POS was not allowed (or rather, discouraged) because it would incur additional costs for him and for me. The only payment method accepted by Giorgiutti is cash, so he suggested that I withdraw money at the airport, taking advantage of my commitment to return the rental car nearby. I did not find an ATM in use, nor did I have time to look for others because it was late evening and I had not dined, so I informed him that the only possible payment was with POS. The next morning, at check-out, the POS came out and I paid regularly with my debit card. The cost of €76.40 is divided as follows: €55 for the room with bathroom, €20 for the airport transfer, €1.40 tourist tax. The misunderstanding about payment, it is superfluous to remark that the owner, in this circumstance, took me for a fool, was not the only negative note. No breakfast was provided, a condition at least fanciful if we talk about Bed and Breakfast (bed and breakfast!). The owner states that with breakfast, he would have to increase costs for the customer, so he prefers to exclude it. The room (2 single beds + private bathroom) did not have a TV, nor a towel for the face. Only one large towel for the shower was provided. Regarding the towel, the owner justified the saving with the need to contribute to civic engagement on environmental sustainability, a position poorly described on a notice posted in the bathroom. Messages that can convince tourists not familiar with Italian or ignorant of the concept of sustainability. An important step to reduce waste and contribute to sustainability is to reduce the use of paper, not of reusable fabric towels. Regarding the absence of a TV, which I found unacceptable in 2025 for a single-use room costing €55, when I raised my complaint, the owner reacted rudely, claiming that I could not complain after the fact and accusing me of "exacerbating tensions". An absolutely correct and cordial expression of displeasure turned out to be a source of annoyance and an unpleasant verbal reaction. In certain cases, it is better to remain silent and not "exacerbate". There is the tool of review, more useful when negative than when positive. Probably we did not get along or I was unwelcome for reasons unknown to me, certainly a unique experience, personally not to be repeated. I hope that the assessment of my experience, supported by an accurate description of the facts, can help people choose wisely, and can lead the owner to think calmly about improving the service offered, perhaps with more humility and more availability towards those who pay. After all, the spirit of activities like that of the B&B should impose a level of hospitality even higher than that of other types of accommodation.
stayed from 06/28/2025 to 06/29/2025