Property: 5 |
Cleaning: 9 |
Host: 3 |
Location: 7 |
Price/Quality: 6
| Breakfast: 5
A disappointing experience, despite the place’s good potential.\n\nTHE GOOD:\n\n- The property is recently renovated, modern, and clean.\n- The bed is very comfortable and provides a good night’s sleep.\n- A small dry breakfast is provided, which is convenient.\n- The complementary espresso coffee is excellent.\n- Check-in was quick and smooth.\n- The windows and doors are high-quality; the room is very well soundproofed — no noise from outside.\n- The location is good if you're staying more than three nights in Rome: it's a quiet area, well connected, with some local life and charm.\n\nTHE BAD:\n\n- If you're only staying for 2 or 3 nights, you may be better off staying closer to the Pantheon or the central area. From this location, walking to many major tourist spots (like Trastevere, Piazza Navona, Trevi Fountain, or the Colosseum) can be quite long and tiring.\n- There is no elevator, and you might have to carry your luggage up several flights of stairs — rooms are located on the first, third, and even fourth floors.\n- The pillows are extremely thin and uncomfortable, making it hard to rest properly.\n- Communication with the hosts is not smooth. They mainly rely on phone calls, even for topics that had already been explained via WhatsApp, and they often leave written messages unanswered. This creates confusion and makes simple things harder to resolve than necessary.\n- When we accidentally left the room key card inside (something that can happen to anyone), we called for help. The response was: “You have to remember to take it with you,” in a cold and condescending tone — as if they were doing us a favor by helping us re-enter the room. There was no understanding or willingness to make things easier. If they provided two key cards or a code-based system, this situation could easily be avoided.\n- In room 303, every time the shower is used, water leaks out and floods part of the room. Maintenance confirmed the problem is that the shower door doesn’t seal properly. However, the host insisted that "guests should just use it properly," which is unfair and shows a complete lack of accountability. We were also told, “This is not a five-star hotel,” as if that excused the fact that you can’t take a proper shower without soaking the floor.\n- To their credit, they did send someone to look at the shower issue, but what was truly disappointing was the attitude: they refused to acknowledge any structural flaws in the property and preferred to blame the guest instead of taking responsibility. Despite requesting it, there was no apology, no compensation, and no goodwill gesture of any kind.\n- Since we were two couples (an older couple and a younger one), we noticed a deliberate attempt to create confusion in communication. When we asked for some compensation for the inconvenience, the owner claimed that "a discount had already been given." In reality, that so-called “discount” was simply because we paid in cash — something that had been agreed upon from the beginning. The owner seemed to play both sides, saying different things to each couple, to give the impression that some gesture had been made, when in fact, it hadn’t.\n\nConclusion:\nThe property has solid facilities and could offer a comfortable stay. However, what truly made the experience disappointing was the lack of empathy, transparency, and ownership from the hosts. If everything goes smoothly, you might enjoy your stay. But if any issue arises — even a minor one — you’re very likely to be blamed as the guest, rather than being treated with understanding. And that, more than any physical flaw, is what truly ruins the experience.
stayed from 06/20/2025 to 06/24/2025