Masseria Serralta

La respuesta del encargado:
Dear Leslie, thank you so much for your enthusiastic review. I am so sorry you could enjoy our nested Masseria for a very short stay and with not exactly our average temperatures and weather, but I am so glad that you could be able to reach us and to have a little taste of this part of Puglia. There is much more to see and to visit, so we will be very happy to host you and John next time. My best regards, hoping that you're feeling better Marta & the Staff

La respuesta del encargado:
Dear Sara, thank you so much for being our guest and for your enthusiastic review. I have really to thank you, because for the very first time, your review is what we really appreciate from our guests: real good and constructive suggestions how to improve our services and we will for sure take them in consideration. Looking forward to host you again, my best regards Marta & the Staff

La respuesta del encargado:
Dear Arjan, we really thank you for being our guest with your family and we are glad that you appreciated our Masseria and its peaceful atmosphere. I am just surprised that you valuated our breakfast only 8 when we have a selection of salty and sweet daily fresh homemade products. As an intimate situation of only 11 guests of course we can't give such a variety as an hotel's buffet, but we think that we already give plenty of choice with also eggs cooked at the moment every morning, but it would be helpful to have new suggestion to improve. Regarding the dinner, we are really sorry we couldn't organize it, but for the future I would like to be clear about our tasting menù dinners: we are classified as Bed&Breakfast so our mainly job is to give as services breakfast and an accomodation in our traditional and fine restored trulli with beautiful surroundings and a panoramic pool to chill. We don't have a restaurant on site, it s specifically written everywhere included in the welcome email, the dinner is something we can organize depending on the availability of my mum just during summer time when she lives nearby our Masseria, and depending on the request of a minimum of guests and with a certain advance notice to give us the possibility to organize ourselves. We can manage just one dinner per week or on Tuesday or on Friday, so it can not be an obligation in the case of guests that stay just 2 or 3 nights if that night specifically we are not able to organize it as in this case. So again, we are very sorry for the misunderstanding and that we couldn't satisfy your request, but under some family circumstances my mum wasn't available Friday evening and we always hope that the guests can understand that it's not a regular service. We really hope to host you in a future occasion and you will be able also to partecipate to our tasting menù dinners. Best regards, Marta & the Staff.

La respuesta del encargado:
Dear Carol, it has been a pleasure to host you and your friends even if for few days. I hoped you could relax more, but in a short time was not possible, but I am glad that you appreciated our accomodation. When we decided 15 years ago to open the Masseria as Bed&Breakfast, we knew that we couldn't make everyone statisfied, but we put all our efforts to choose the best materials and top quality furniture, so the mattresses are orthopedic, not too much soft, not too much hard, to try to make everyone happy, but of course it's a personal opinion that can not meet all at once expectations of different guests. I really hope to host you in another occasion, my warmest regards Marta & the Staff.

La respuesta del encargado:
Dear Janet, thanks for being our guest with your family and for appreciating our Masseria settled in the countryside of the charming village of Locorotondo. Regarding the change of towels, we respect the regional provisions regarding accommodations in B&B with the change of towels every 3 nights, but we also let the guests free to ask the change whenever they want just leaving them on the floor as we tide the suite every day. The bath towels are of a refined quality from a famous weaving mill in the South of Puglia, so much so that guests often ask us where they can buy them. They are made in a honeycomb pattern to dry very well and always remain soft. With the sun we have and an entire area where we can hang them out to dry in less than half an hour, we have never had any problems. Would have been kind if you only asked for them! We hope to host you and your family again, best regards Marta & the Staff.

La respuesta del encargado:
Dear Celina, thank you for choosing us for your stay and for your kind words, we are glad that you enjoyed your experience at Masseria Serralta. Do you have any recommendations to improve our breakfast? New ideas and suggestion are very welcome to please our guests. Best regards, Marta

La respuesta del encargado:
Dear Johanna, thanks a lor for your feedback and for being our guests! We are glad that you enjoyed your stay with us. All our suites are provided with moka machine with powder of coffee in case there is the kitchenette, or an espresso machine for the rooms without kitchenette and in each room there are kettle to boil water for the tea, if in the room there are not anymore bags of tea, the breakfast room is always open to go and take them by yourself. You could ask and we would have explained with pleasure. My best regards, Marta & the Staff

La respuesta del encargado:
Gentilissimo Dott. Nunziata, la ringrazio per averci lasciato il suo feedback non motivato dal alcun commento a margine, che però mi dà l'occasione di chiarire alcuni punti. Lavoriamo da quasi 15 anni sul territorio dopo aver recuperato un bene storico culturale di una certo valore che comporta spese e impegno di manutenzione ordinaria e straordinaria costanti e ragguardevoli. Siamo classificati come Bed&Breakfast e abbiamo a disposizione 4 suite che curiamo in ogni dettaglio amorevolmente ogni giorno, questo non significa che possiamo offrire servizi da Hotel quali quelli che Lei ha richiesto durante il suo breve soggiorno. La colazione che lei ha valutato solo con una misera sufficienza è quella di cui lei ha usufruito in modo più ampio scegliendo tutta la nostra selezione sia dolce che salata, tutti prodotti freschi e fatti in casa, dalle marmellate, ai dolci, allo yogurth, per finire con uova cucinate al momento che in poche strutture vengono offerti. Abbiamo optato per un menù a la carte su cui lasciamo ampia scelta, ma almeno ci evita lo spreco di esporre per pochi ospiti cibo per più ore che verrà immancabilmente buttato perchè non consumato, una scelta che lascia contenta la quasi totalità dei nostri ospiti che oggigiorno sono più attenti alla sostenibilità, ma evidentemente non lei. Ha più volte insistito sia via messaggio che al momento del check-out per uno sconto convinto di aver visto una tariffa più bassa, quando quella che le è stata proposta dagli altri portali di cui lei parlava era la tariffa della Bassa Stagione (sarà stato sicuramente "prezzo a partire da"), ma lei ha soggiornato ad Agosto che per noi è ancora Alta Stagione e ci distinguiamo dai nostri competitor di zona fornendo dei servizi allo stesso livello ma dai costi più contenuti. Un ambiente intimo, con pochi ospiti, con a disposizione una piscina esterna ampia con vista su tutta la Valle e servizi annessi. Mi sono messa a disposizione rispondendo puntualmente e prontamente a tutte le sue richieste, a qualsiasi ora, anche al di fuori degli orari che le avevo comunicato in cui sono a disposizione di persona, se ha il riguardo di leggere tutte le recensioni e valutazioni lasciate dai precedenti ospiti non c'è persona che non abbia apprezzato la mia persona e la mia disponibilità, ma evidentemente da me si aspettava un ulteriore trattamento in più che pensa di non aver ricevuto. Nonostante il suo messaggio privato di presentazione vorrei chiarire che io tratto indistintamente tutti allo stesso modo, tanto da averle lasciato a disposizione la camera finchè abbiamo potuto oltre l'orario di check-out e la ringrazio ancora per essere andato via senza neanche salutare la padrona di casa presso cui era ospite. Non posso certo dire che sarà un piacere riaccoglierla con la sua Signora, cordialmente Marta.

La respuesta del encargado:
Grazie mille per la vostra presenza e per averci scelto per il vostro soggiorno a Locorotondo! Ci auguriamo di riavervi presto con noi, Marta e lo Staff.